Privacy Policy

Airlie Adult Shop & Luxury Lingerie Pty Ltd (trading as Whitsunday Wonderland) operates the website at https://www.whitsundaywonderland.com and provides the Pleasure in Paradise party planning service in Airlie Beach, Queensland.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By using our website or submitting a booking enquiry, you consent to the practices described in this policy. If you do not agree, please do not provide us with your personal information.

We may collect the following types of personal information:

• Identity information — name, date of birth (age verification only)
• Contact information — email address, phone number, postal or delivery address
• Booking information — party type, preferred date and time, guest count, location, special requests
• Payment information — processed securely via third-party payment providers; we do not store card details
• Technical information — IP address, browser type, pages visited, session duration (collected via analytics tools)
• Communications — messages, enquiries, or feedback you send us

We collect personal information only by lawful and fair means, and only to the extent necessary for our functions and activities.

We collect personal information:

• Directly from you when you submit a booking form, contact us by phone, email, or social media, or visit our store
• Automatically when you browse our website (via cookies and analytics — see Section 8)
• From third parties such as social media platforms when you interact with our pages

Where practicable, we will collect personal information directly from you. We will tell you why we are collecting it and how it will be used at the time of collection.

We use your personal information to:

• Process and manage your party booking and related services
• Send booking confirmation emails and your unique booking code
• Communicate with you about your booking, including follow-up and changes
• Refer your booking details to relevant partner businesses (with your knowledge — see Section 5)
• Respond to your enquiries and provide customer support
• Improve our website, services, and marketing
• Comply with our legal obligations
• Send you promotional communications (only with your consent — you may opt out at any time)

When you book a service that involves one or more of our partner businesses (such as accommodation, dining, adventure activities, florals, or wellness services), we will share the relevant details of your booking with that partner business so they can fulfil the service.

Each partner business is an independent operator. Once your information is shared with a partner for the purpose of fulfilling your booking, that partner's own privacy practices apply to their handling of your information. We encourage you to review each partner's privacy policy before booking.

We do not sell your personal information to third parties. We do not share your information with any party for their own marketing purposes without your explicit consent.

We do not routinely disclose personal information to overseas recipients. Where we use third-party software or cloud services (such as email delivery or analytics platforms) that may store data on overseas servers, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

We store personal information securely using industry-standard measures including encrypted databases, access controls, and secure server infrastructure. Booking data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect anonymous usage statistics. Cookies are small text files stored on your device.

We use analytics tools to understand how visitors interact with our site (pages visited, time on site, referral source). This data is aggregated and does not personally identify you.

You may disable cookies in your browser settings. Doing so may affect the functionality of some parts of our website.

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• Make a complaint about how we have handled your personal information

To exercise these rights, please contact us using the details in Section 11. We will respond within a reasonable time (generally 30 days). We may need to verify your identity before providing access.

We will not charge a fee for making an access or correction request, but we may charge a reasonable fee for providing access if the request is complex or requires significant resources.

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

For all privacy-related enquiries, access requests, or complaints:

• Business: Airlie Adult Shop & Luxury Lingerie Pty Ltd (trading as Whitsunday Wonderland)
• Address: 384 Shute Harbour Road, Airlie Beach QLD 4802
• Email: [email protected]
• Phone: 0432 295 571

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website with the effective date shown at the top of this page. We encourage you to review this policy periodically.